Can't find your answer below? Want to just say hi or send us a virtual booty bump? Reach us at email@example.com. Because we champion balance and quality of life, we don't work over the weekend so that may not be the best time to reach us. We're usually able to answer within 24-48 hours otherwise but we're humans and things come up-- we're sure you understand!
Once orders are placed the pieces are put into production right away and cannot be canceled.
Here at R-KI-TEKT we want you to enjoy each handmade piece that was created. If any item(s) are damaged or clearly defective, we will happily allow exchanges on unworn clothing or unused goods when notified within 14 days of purchase. Exchanges are only allowed to be made once per item. We do not offer refunds, only store credit towards a new purchase. Store credit can be used towards one transaction within 30 days. Sale items are final and non returnable and non refundable. Returns must be sent for exchange within 14 days of purchase and we will process them within 1-2 weeks based on product availability. If your item is sold out you will be give store credit to apply to future purchase.
Please note we are not responsible for lost or delayed packages. Items that are delayed due to postal delays do not qualify for refunds or exchanges.
If you have any additional customer service inquires feel free to contact us at
-I didn't receive my order confirmation or shipping confirmation email!
Check your spam! You should receive an email from us confirming your order and then another one when your order ships with tracking information. If you think you may have entered in your email incorrectly, or didn't receive an order confirmation for another reason, email us at firstname.lastname@example.org, or check your customer account if you made one at checkout.
Why hasn't my order shipped yet?
*COVID-19 UPDATE* We are normally able to get your goodies in the mail within a day or two, but please allow at least one to two weeks for us to fulfill right now. Orders are currently fulfilled by a single person with postal drops twice a week for safety. We are also following a strict regimen of sanitizing our workspace that slows us down a little bit more-- but keeps us all extra safe. This means it will take longer for orders to process, so we ask that you have patience with us at this time-- and please don't hesitate to reach out if you need us! :)
We will try to process and ship your order within one week upon receiving it (excluding weekends, holidays, and in the event that we have a big release/restock and receive an influx of orders). Your order will be shipped USPS First Class if you're in the United States, which takes an est. 1-3 business days after being picked up by USPS. If you are outside the US, it will be sent USPS First Class International (or occasionally UPS). It will take approximately 2-4 weeks (sometimes sooner, especially Canada, and occasionally it will take longer). Please note international customers will be responsible for any duties/taxes your order may collect, R-KI-TEKT is not responsible for any extra fees.
-Can I change my shipping address?
As long as your order has not been processed by the time we get to your email, yes, of course! Email us at email@example.com with your order number and new shipping address.
-Do you ship outside the US?
Yes! We will ship anywhere that offers insurance on your order, but please be advised that you are responsible for your country's customs fees and delays. International shipping can sometimes take up to 6-8 weeks to arrive.
-I received a delivery notification but my package is not here!
9 times out of 10 your package will show up within a week! Once the package has left our HQ, USPS is responsible for your package. We cannot be held responsible for lost, stolen, or delayed packages. Visit their website for instructions on how to make a claim. You can also find your local post office on the USPS site, and they will have a local phone number to call (as opposed to the 800 number).
RESTOCK + SALES
-When is your next restock or new collection?
We have our line of mainstays which we aim to always have available and then offer new patterns and styles in the spring and fall. We are doing our best to meet demand and make product available as soon as inventory is available. Although, we are growing so much faster than we ever expected to (and feel so lucky to have this kind of growth). Sign up for back-in-stock alerts and follow us on Instagram for updates!
Also, check our stockist page to see if there is a store near you that carries our goods.
-When is your next sale? Do you offer any discounts?
We do not base our business or pricing model on sales and promotions, so markdowns are rare if they happen and will be announced on Instagram or via email. Join our mailing list for any early or exclusive information in this regard.
-What are your products made of?
We use consciously sourced Top grain Cowhide for our leather goods and cording on our jewelry.
We highly recommend treating your leather goods with care. Though the material is sturdy and durable, the surface treatment on many of products can and will show signs of wear. Especially when not handled with care. We do treat most of our leather goods with a glaze to extend the life of the pattern. For light base leather, we recommend keeping these away from dark indigo dyes to prevent color transfer. And of course, never immerse your items in water. However a light spot treat with a damp cloth helps treat light stains.
- The color or texture of the leather doesn't look like the picture. Why?
We absolutely love the bespoke quality of our goods and a huge contributor to that is the varying textures and subtle color shifts in the hides we use. If you see a patina, pebbling or smooth patch, or even a light branding, don't fear! That means your item(s) are as individual as you!!
-Do you have vegan options?
We are working to provide vegan options in the future, but currently we do not have any vegan leather products.
-How do I care for my wooden pieces?
These pieces should be worn delicately. Harsh tugging can cause irreparable damage.